DEFEAT THE DRAMA!

Strategies to Get Your Team Fueled, Focused, and Fired Up for Great Service

Drama in the workplace comes in many forms, and most of us recognize it when we see it: feuding co-workers, employees who bring life issues to work, inconsistent expectations among departments, top performers resenting colleagues who skate by. Author and expert coach Kirsten Ross uses the term drama broadly to describe anything that shifts an employee’s focus away from where it should be, on your customers and business mission.

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Companion Workbook

This workbook contains all the exercises from the book “Defeat the Drama.” The download is available now in a 8 1/2 x 11 user-friendly format.

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From People Problems to Productivity

The Health Professionals’ Guide to Leading Well

You are born with a heart to heal and serve.
You are built for compassion and empathy.
You are wired with a passion to make others feel better.

You are a health care professional.

But, if you own your own clinic or are in a high level leadership position in a larger health organization, that “heart to heal” may sometimes get in the way of the business side of your practice. You may feel faced with a constant internal struggle.

Here are the signs:
• Do you sometimes feel overwhelmed, frustrated or resentful?
• Do you work to exhaustion, but still feel like you never get anything done?
• Does your staff fail to follow through…no matter how many times you ask?
• Does the constant focus on insurance companies, legislation and bureaucracy zap your energy and joy?
• Have you forgotten why you pursued this profession in the first place?

From People Problems to Productivity will help bring back your passion, re-create your vision, re-focus your mission and, most importantly, get your staff aligned with your work.

Click here to get the Kindle version.



A download is also available in an 8 1/2 X 11 format for $9.97 Add to Cart View Cart




The Companion Workbook

The Health Professionals’ Guide to Leading Well This 56-page workbook contains all the exercises from Kirsten’s book, “From People Problems to Productivity.”
This download is available now in a 8 1/2 x 11 user-friendly format. 

$7.97 Add to Cart View Cart



Master the Art of Great Delegation

Learn Great Delegation Skills Many high-powered individuals CANNOT delegate! But great delegation is the only way to maximize your influence. Your team must be an effective, efficient extension of you and your mission and that requires great delegation skills. It seems so simple, but great delegation takes precise execution of a great delegation model. Read more

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What Do You Do In The Gap?

Download The Mind The Gap Poster FREE!

As individuals and leaders we set expectations. What happens when those expectations are not met? There is a gap between what we expect to happen and what actually happens.

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