“Finding a great coach is difficult. Kirsten is one of those great ones.”
Fix the Friction, Grow the Business.
Kirsten helps leadership teams resolve recurring conflict, clarify accountability, and restore productive working relationships, without damaging the relationships the business depends on.
Why Gino Wickman recommends Kirsten.
Hear directly from the founder and creator of EOS about Kirsten’s work with leadership teams and the unsolicited rave reviews he receives from clients.
How much is team friction costing your business?
Miscommunication, unclear expectations, repeated mistakes, avoidable conflict, and lack of accountability quietly consume paid working time. This calculator estimates the payroll cost using 2.5 lost hours per employee each week.
Use either an average hourly rate or an average annual salary. The salary is automatically converted using 2,080 working hours per year.
Calculate the hidden weekly and annual cost
Based on 2.5 hours per employee per week lost to team friction.
Your estimated annual cost of team friction is $58,500.
The financial cost is only one part of the problem. Friction also affects decision-making, retention, customer experience, leadership capacity, and succession.
BOOK A FREE CALL Confidential 30-minute review. No preparation or commitment required.Resolve the people issues that operating systems alone cannot fix.
Every engagement is shaped around the business, the relationships involved, and the change that needs to happen.
Leadership coaching
Lead with greater clarity, confidence, and accountability while addressing the habits that keep you or your team stuck.
Family business strategy
Separate family dynamics from business decisions, clarify roles, and protect both the company and the relationships around it.
NowGen to NextGen transition
Prepare current and future leaders for a thoughtful transfer of authority, knowledge, responsibility, and trust.
Conflict resolution
Create a safe, structured path through difficult conversations so people can speak honestly and move forward productively.
Team culture assessment
Surface the real barriers to performance through confidential interviews and receive a practical roadmap for correction.
Team training & facilitation
Strengthen communication, accountability, delegation, and collaboration through tailored workshops and facilitated sessions.
Bring Kirsten's frameworks into every leadership conversation.
Explore her books on defeating team drama and moving from people problems to productivity, plus practical video guides and training resources.
What changed when leaders addressed the real people problem.
These outcomes are drawn from client testimonials published by Focus Forward Coaching.
From office morale problems to renewed confidence and energy
Before: Dr. Eric Lambert described negative issues affecting office morale and leadership.
What changed: Over six months, he reported becoming more confident as a leader and building a more positive atmosphere in the clinic.
From an unheard owner to a team working together
Before: Dr. Rosemary Batanjski struggled with staff compliance, expectations, and feeling unheard.
What changed: Through workshops and facilitated conversations, she said the team came together and she stepped into the leadership role she knew she could hold.
Roadblocks identified clearly and barriers moved
Before: McKinley faced difficult, persistent leadership challenges.
What changed: Karen Andrews credits Kirsten with quickly identifying roadblocks, helping break down barriers, and becoming one of the organization’s most trusted advisors.
Hear the impact in clients’ own words.
How a large business benefited from working with Kirsten
A client explains how leadership coaching changed communication, behavior, and business results.
How executive coaching changed a leader’s life
A leader describes stronger boundaries, lower stress, renewed balance, and greater clarity.
From people pleaser to empowered leader: How Kirsten's coaching transformed my clinic
Kirsten helped a chiropractic clinic owner to stop people-pleasing, find her voice as a leader, and transform her team.
NowGen to NextGen: How Kirsten helped a family business transition to the next generation
Kirsten helped a NowGen-to-NextGen family business transition smoothly by using communication and strategic coaching.
Better conversations create better businesses.
Clear, practical ideas for family business leadership, communication, culture, and accountability.
Clarifying Conversations: Master the Art of Fact-Based Living
Stop assumptions from hijacking important conversations and learn a simple way to return to what is actually known.
Do You Fear the Volcano Effect?
Why avoiding a hard conversation often creates the explosion you were trying to prevent.
Replace vague frustration with clear expectations your team can understand and act on.
Know exactly what happens before you book.
The review is a confidential, no-pressure conversation designed to create clarity, not force a sales decision.
You explain what is happening
Share the recurring conflict, accountability problem, family-business tension, or leadership issue consuming your attention.
Kirsten identifies the pattern
Kirsten helps separate symptoms from likely causes and clarifies why the issue may keep returning.
You leave with a next step
You receive a practical recommendation, whether that is coaching, facilitation, assessment, training, or another path.
Who should attend?
The owner, leader, successor, or family member closest to the problem can begin the conversation. No team-wide commitment is required for the first review.
The problem usually becomes more expensive the longer it remains unaddressed.
Start with a confidential 30-minute Team Friction Review and leave with a clear recommendation for what to do next.
✓ Confidential · No preparation · No obligation