Frameworks your leaders can keep within reach.
Practical resources for reducing workplace drama, improving follow-through, and helping leaders spend less time managing avoidable friction.
Defeat Team Drama Now
Strategies to Get Your Team Fueled, Focused, and Fired Up for Great Service
Drama in the workplace comes in many forms, and most of us recognize it when we see it: feuding co-workers, employees who bring life issues to work, inconsistent expectations among departments, top performers resenting colleagues who skate by. Author and expert coach Kirsten Ross uses the term drama broadly to describe anything that shifts an employee’s focus away from where it should be, on your customers and business mission.
From People Problems to Productivity
The Health Professionals’ Guide to Leading Well
You are born with a heart to heal and serve.
You are built for compassion and empathy.
You are wired with a passion to make others feel better.
You are a health care professional.
But, if you own your own clinic or are in a high level leadership position in a larger health organization, that “heart to heal” may sometimes get in the way of the business side of your practice. You may feel faced with a constant internal struggle.
From People Problems to Productivity will help bring back your passion, re-create your vision, re-focus your mission and, most importantly, get your staff aligned with your work.
Continue from reading to practice.
Defeat the Drama, Delight Your Customers & Improve Your Bottom Line Bootcamp
A Surefire 7 Step System to Get your Team Doing what you Need, Loving what they Do & Directing Focus where it Should Be
You Will Learn To:
1. Gain Clarity about what you sell, how it should feel and why do you do what you do?
2. Generate Actions Aligned with Business Objectives
3. Empower Your Team to take Targeted Action with Tenacity
4. Identify and Remove Barriers to Team Productivity
5. Drive Focused Employee Correction Conversations
6. Hire Well
7. Establish Harmony and Productivity
Bust The 4 D's of Discipline Avoidance!
Regain Your Power and Transform Your Team!
• Are employee issues and team drama wreaking havoc in your business?
• Do you avoid correction conversations because you fear a negative reaction?
• What behaviors and attitudes are you tolerating that you should not?
• How often are you fixing customer complaints that result from negative employee attitudes or poor performance?
Download THE MIND THE GAP Poster FREE!
As individuals and leaders we set expectations. What happens when those expectations are not met? There is a gap between what we expect to happen and what actually happens.
The right book creates insight. The right conversation creates movement.
Talk with Kirsten about bringing these principles into your leadership team or family business.
✓ No pressure. No obligation. Just clarity.